A lot of people  using BSNL broadband are having trouble accessing WhatsApp’s servers for the past 24 hours . If you can’t access Whatsapp on your BSNL WiFi  , don’t panic we have a fix for you .

We have figured out that this problem is caused by  BSNL’s DNS*. However at this time, we are not sure whether it’s a glitch  in BSNL’s end or BSNL has decided to block Whatsapp permanently.

This block can by bypassed by configuring your connection to use Google’s DNS instead of the default DNS provided by BSNL.

Steps

For Android Users:

1. Go to Settings -> WiFi

BSNL Whatsapp

2. Long press on your Wifi Network and choose Modify Network.

 BSNL Whatsapp 

3. Check Show Advanced Options.

BSNL Whatsapp

4. Change IP settings to Static  and set DNS1 to 8.8.8.8 and DNS2 to 8.8.4.4

BSNL Whatsapp 

5. Hit Save.

6. Switch off your phone and switch it on after 30 seconds . This will flush your DNS cache and the new DNS info will be loaded.

And you’re done.  You should be able to connect to WhatsApp’s servers .

The DNS Servers are hosted by Google so you should also have a slight increase in performance while browsing web too. If  you have the same problem while using BSNL 3G you should take a look at this – Access Whatsapp through blocked networks using Tunnel VPN

The procedure is same for iOS users.

 

* DNS – Domain Name Server

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45 Responses

    • Kevin John

      We have a solution but it is a little complex .You would have to change the same DNS settings in your router.
      We will post the fix soon.

      Reply
    • Kevin John

      Hey Rajesh ! We could help if you posted these details .
      What mobile phone are you using ?
      What OS is it running ?
      What network are you on ? 2G? 3G? WiFi ?

      Reply
    • Kevin John

      What mobile phone are you using ?
      What OS is it running ?
      What network are you on ? 2G? 3G? WiFi ?

      Reply
  1. Santhosh

    Its not an issue of DNS for sure. I’ve OpenDNS set on my wifi router, yet I do not get access to whatsapp. I can get access thru VPN, but wonder how secure it is

    Reply
    • Kevin John

      Some people are not able to access Softlayer hosted websites also.It might be a routing issue.

      Reply
    • Kevin John

      VPNs are usually secure.We do suggest you to should read their Privacy Policy and Terms Of Service before starting to use a VPN service.

      Reply
  2. Lata

    Hi Kevin,
    wat about Nokia and Blackberry phones. The VPN one click worked for my android device

    Appreciate suggestions

    Reply
      • Lata

        ok great..am duh but how do i use my Android device as a hotspot for the the Nokia and BB to connect? 🙂 TThank u for ur patience and time

      • Kevin John

        Open Settings on your Android Phone
        Select Wireless & Networks and then Tethering & portable hotspot
        Tick the box next to Portable Wi-Fi hotspot
        Tap Portable Wi-Fihotspot settings and you can edit the Wi-Fi network name, and choose a password.

        Now connect your BB and Nokia devices to your Android Phone .

  3. Vishnu Sharath

    dude.. its not working.. i changed my dns1 and dns2 to d address which u said but its not working..
    samsung android jelly bean 4.1.2
    whatsapp is not working

    Reply
    • Kevin John

      We are sorry , we cannot help. If the problem continues we will try to find a solution.

      Reply
  4. Lizi

    Hai i am using ios7 can u pls lemme knw how to connect on 2g or 3 g bsnl netwrks to watsap! I got watsap conctd via vpn on wifi, wanna conct thru fon net. Pls help

    Reply
  5. Karan Mitra

    Was looking for a fix since ages! Million thanks to the author! Works perfectly

    Reply

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