Motorola took to the social media to acknowledge the mobile network connectivity problem among the recently sold Moto G units in India. Motorola posted that it was related to IMEI numbers that are not yet registered with carriers. They tendered an apology to everyone facing the issue and promised to fix it as soon as possible.
Motorola made the following post on Facebook indicating that the mobile network connectivity problem on Moto G will be sorted as soon as possible.
It is clearly a good sign when the manufacturer acknowledges the problems faced by consumers openly and also come up with a solution this early.
Also, Motorola is issuing a credit of INR 1200 for users facing this issue as a good will gesture with which the consumers can either buy a flip cover for their Moto G or just about anything else available on Flipkart. (Only for customers who are willing to wait for the problem to be fixed without returning the device)
Motorola was active in replying back to the customers with the following comments,
The problem will be fixed soon but to help make up for the issue, we are offering affecting customers a good will gesture of credit on their Flipkart account of 1200 rupees with which you can buy a Moto G Flip cover or something of their choice.
If you don’t want to wait a couple of days for the phone to be activated, you can exchange it for an operational unit or return it to Flipkart for a full refund, no questions asked.
Motorola is definitely showing the rest of the manufacturers how a problem should be handled.